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Frequently Asked Questions

Due to current COVID 19 situation - Standard shipping will be longer than 7 business days. Thank you for your patience.

What is Diabliss?

Diabliss is a colorless and odorless herbal solution that is extracted from seven natural Herbs - Turmeric, Black Pepper, Cinnamon, Ginger, Fenugreek, Indian Gooseberry and Pomegranate by using only water and no other chemicals or solvents. By blending this herbal extract with pure cane sugar, the Diabliss team has been successful in reducing the glycemic index (GI) of cane sugar to low GI of <50!

What is Diabliss Sugar?

When pure cane sugar is blended with the Diabliss herbal extract, the product created is a ‘First of its Kind’ Low Glycemic Cane Sugar with no bitter after taste. With its low GI of 50, the Diabliss Pure Cane Sugar is perfect for the wellness conscious lifestyle.

What do you mean by “all-natural ingredients”?

All ingredients used are natural ingredients - pure cane sugar, herbs, and water. No artificial ingredients are added. The ingredients have a long history of use in all consumer groups and are proven to be safe.

What is GI (Glycemic Index)?

The Glycemic Index (GI) is a relative ranking of how carbohydrate in foods affect the blood glucose levels. The ranking is based on the comparison to a reference food like glucose. Food with a high GI raises the blood glucose level more than food with a medium or low GI.

Why is GI (Glycemic Index) important to me?

Our body performs well when the blood sugar levels do not vary significantly. If the blood sugar level drops, we become inactive and feel hungry while if the blood sugar level is too high, brain signals the pancreas to produce more insulin to bring the blood sugar level to normal by converting the extra sugar into fat. Glycemic index is a reference to help us identify and avoid foods that have more effect on your blood sugar level leading to a wellness conscious lifestyle.

Is Diabliss sugar calorie free?

Diabliss is 99.5% cane sugar with 0.5% active ingredients consisting of herbal extract. So, it contains same calories as normal sugar.

Can we use Diabliss sugar for baking?

Yes, Diabliss sugar can be used in any form of cooking or baking just like regular cane sugar. Suggested baking tip– use 20% less than required measurement of regular cane sugar

Who can use Diabliss sugar?

Anyone who wants to live a wellness conscious lifestyle can use Diabliss Sugar. It is safe for the whole family.

Why are some drink mix packets have clumps or hardened ?

Especially in powdered drink mixes there is a phenomenon of bridging due to moisture absorption. Typically anti-caking agents are used to prevent formation of caking or clumping. Since Diabliss does not use any chemical anti-caking agents, some of our packets will form clumps or harden. Diabliss drink mixes dissolve very easily in water. Hard tapping or shaking of the packet or in some cases opening the packet will loosen up the powder mix

Do you offer free shipping?

Free standard shipping is available for orders above $60. Due to the current COVID 19 situation - Standard shipping will be taking longer than 7 days. Thank you for your patience.

How different is your product from other products sold on the web?

Our product & packaging is unique to our website www.diabliss.com and the US market. We do not support any claims from other websites, their products and packaging.

How do I check the status of my order?

You will be notified by email of your order confirmation. The email has a view order status button that will give you the latest information about your order.

How do I update my account details?

You can update the information in your account page.

Can I cancel my order?

Yes, you may cancel your order if it has not shipped out. Please contact us immediately via email.

What is the return policy?

We currently do not offer any returns on the food products, if for any reason the package is damaged or leaking, please send an email to our customer service department pacdyn@diabliss.com to resolve the issue.


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